A problem with a part? Let’s talk.
Contact us with your order number, the part reference and a description of the issue. Include photographs if helpful. We will explain the steps, return address and documents needed.
Before painting or installation
Check the reference, dimensions, mounting points and condition. Keep the packaging where possible. For a change-of-mind return, ask about applicable conditions before modifying or shipping a part; painted, modified or special-order parts may have separate conditions disclosed before purchase.
Defects, errors or shipping damage
Let us know when you discover the issue. We will review the order and identify an appropriate remedy based on the facts and applicable law. Coordinate with us before sending back a large part.
Refunds and charges
Voluntary return conditions, eligibility periods and any charges must be stated in the applicable offer or confirmation. This page does not retroactively add a voluntary return deadline or charge. Refunds, when due, follow applicable legal time limits and the agreed payment method.
Your rights remain protected
Legal warranties, including normal use and reasonable durability where applicable, and distance-contract cancellation rights are not restricted by this procedure. A commercial warranty does not replace statutory warranties. Business purchasing terms may differ from consumer purchasing terms.